Frequently Asked Questions
A Message to our Guests
In accordance with HSE, Irish Government recommendations Temple Bar Hotel will be opening all outlets as from Monday, 29th June 2020. We have developed an industry leading protocols throughout our outlets, which combined with using high grade products, temperature check system, sanitiser dispensers and PPE, will assist us in protecting the safety of our guests and work colleagues.
We are committed to making your experience with us as at The Temple Bar Hotel as comfortable as possible and we will continue to monitor and update these controls as new directives are introduced to ensure that our Guests, Colleagues and Local Community keep safe.
Ensuring the health and well-being of our employees and guests is our most important priority.
FREQUENTLY ASKED QUESTIONS
CHECK-IN & CHECK-OUT / ROOMS:
Q: Are there any changes to my room?
A: Government and WHO guidelines for cleaning and sanitising guest rooms will be adhered to using high grade cleaning products. Certain items will be removed from your room such as notepads, pens, cushions, throws and brochures. Extra pillows and blankets stored in guest room wardrobes will be removed, but available on request. Bottle water will continue to be available however on request.
Rooms will only be cleaned on request and will need to be pre-booked the day before . We will provide clean towels, sheets, toiletries on request. This is to safe guard our team and guests.
Q: What additional cleaning protocols are being introduced?
A: Industry leading cleaning and sanitising protocols are used to clean guest facilities, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, in-room control panels, light switches, temperature control panels and luggage racks.
Q: Are there any changes to check in or check out?
A: Check in time is from 3pm and check out is 12 noon. Guests should adhere to the physical distancing in place in the lobby whilst checking in and out. Appropriate signage will be on display.
Our reception desk counters have sneeze guard’s screens in place for your safety.
Elevator signage will advise that only guests from the same household may travel per elevator / one guest per elevator who are not from the same household.
Q: Do I need to wear a mask?
A: Appropriate PPE will be worn by all employees and in adherence to any government or local regulations and guidance. Guests are not required to wear a mask at this time.
Q: Does the Temple Bar Hotel provide early check-in?
A: Unfortunately, we cannot guarantee an early check-in as it depends on the occupancy levels from the evening before. If a room is available upon your arrival, we will be sure to check you in or alternatively we can store your luggage until a room becomes available. If you expect to arrive early to the hotel, we kindly ask that you inform our reservations team prior to arrival on +353 (0)1 677 3333 or email firstname.lastname@example.org .i.e. so we can note on your profile and do our best to allocate a room for your arrival.
Q: Does the Temple Bar Hotel provide late check-out?
A. Yes, we do accommodate late check-out for our guests. Please advise us on check-in if you would like to avail of this service. Also, if you wish to check-out later than 12pm, additional charges will apply. Late check-out is subject to availability.
Q: Can I leave my luggage at the hotel before and after check-in/ check-out?
A: If luggage service is required, guests will be required to leave the bag on the floor. Our porter will sanitise the luggage handle and then proceed to bring the luggage to the room. Before handover or placement of the bag in the room, our porter will sanitise the handle again.
Q: What is the hotel’s credit card policy?
A: A credit card is required upon booking to secure your reservation, our cancellation policy is 48 hours prior to arrival to avoid a charge of 1 night. Upon check-in your credit card will be authorised for the cost of your stay along with €50 per night for incidental charges. Debit cards will be charged upon check-in or alternatively be paid by cash.
Q: Can I arrange for amenities or gifts to be placed in the room?
A: Yes we do, please contact us directly to organise.
Q: Do you have family rooms? Are cots for children available?
A: We don’t have family rooms but we can accommodate 1 child under 12 in a room with a baby cot at no additional charge or a rollaway bed with an additional charge. Please contact our reservations team on +353 (0)1 677 3333 or via email email@example.com prior to your arrival to arrange.
Q: Do you have wheelchair accessible rooms?
Q: Do you offer hairdryers in your guestrooms?
Q: Do you provide coffee makers in your guestrooms?
A: We have tea/coffee making facilities in all of our bedrooms
Q: Do you provide irons and ironing boards for use during my stay?
A: Yes, in all bedrooms
Q: Is internet access available?
A: Free Wi-Fi with an option for premium high-speed wife charged at €5 per day.
Q: What is the cancellation policy?
A: Please refer to your confirmation letter for all cancellation terms and conditions
Q: Do you open all year round?
In line with government guidelines our restaurant and bar layouts have been altered to accommodate the social distancing required, creating a safe environment for our guests and team members.
Q: What time is breakfast served?
A: Due to Covid-19 restrictions we are not offering buffet sit down breakfast. However we are offering a grab and go breakfast option which needs to be ordered the night prior.
Q. What time do you serve food?
Located on the ground level of the building.
Opening Hours: Monday - Sunday 12:00/pm – 22:00/pm (Please note last dining orders are taken at 21:00/pm) . It is essential that dinner reservations are booked prior to arrival and can be booked online here, as this will allow us to manage the number of guests within anyone area ensuring social distancing guidelines are being followed.
Buskers on the Ball
Located on the lower ground level if the building.
Opening Hours: Thursday - Friday 17:00/pm – 22:00/pm / Saturday 12:00/pm – 22:00/pm / Sunday 12:00/pm – 21:00/pm. (Please note last dining orders are taken at 21:00/pm) It is essential that table reservations are booked prior to arrival and can be booked online here, as this will allow us to manage the number of guests within anyone area ensuring social distancing guidelines are being followed.
Q: Do you have room service?
A: Room Service is available from 07:00/AM – 21:00/PM with an additional tray charge of €7.00.
Q: Does the hotel have a car park?
A: Unfortunately we don’t have a hotel parking lot located in the building, however should parking be required, located across the road from the hotel on Fleet Street, is a public secure parking lot called “Park-Rite.” Reduced parking rates are offered exclusively to Temple Bar in-house guests charged at:
24 Hours parking €18 per car
Overnight parking from 20:00/PM – 09:00/AM €10 per car
In order to recieve the above discounted parking rate, please ensure to present your parking ticket to our front desk team on check in.
Q: Where exactly is The Temple Bar Hotel?
A: Dublin City Centre – 13-17 Fleet St, Temple Bar, Dublin, D02 A375
Q: How close are you to The Dublin Convention Centre?
A: Walking: 16 minutes / Drive: 6 minutes
Q: How close are you to The National Wax Museum Dublin?
A: Walking: 5 minutes / Drive: 5 minutes
Q: How close are you to Guinness Storehouse, Dublin?
A: Walking: 32 minutes / Drive: 10 Minutes
Q: How close are you to Phoenix Park Dublin?
A: Drive: 11 minutes / Public Transport: 49 Minutes
Q: How close are you to Museum Building, Trinity College?
A: Walk: 10 Minutes / Drive: 7 Minutes
Q: How close are you to Dublin International Airport?
A: Drive: 25 minutes
Q: What are the coordinates of the Hotel?
A: Latitude: 53.345299 Longitude: -6.263000